The Huntsville/Madison County Chamber’s Accounts Receivables Department has seen an increase in the number of notices recently about invoices and check payments being lost in the U.S. mail. In addition, we have also seen more emailed invoices not being received. Here are some tips and options to ensure that you receive our invoice and that we receive your payment.

Receiving Invoices: Ensure that your membership account information and billing contact is accurate and complete. You may login to your ChamberMaster account to make sure your company’s profile and people are up to date.

If you need a login to ChamberMaster, please contact:

• Crystal Baker, Membership Retention Specialist – (256) 535-2039 or [email protected]
• Kim Weeks, Accounting Specialist – Receivables – (256) 535-2013 or [email protected]

Let us know if you prefer to receive invoices via U.S. mail or by email, and please be sure to let us know when your street address and/or email address change.

Also, please ask your company’s IT support to whitelist/allow hsvchamber.org, cm.hsvchamber.org, and chambermaster.com so our emails come through successfully.

Payment Options: If you have a login to your profile and have access to bill payment, you may view and pay invoices online. We are happy to provide a form for Automated Clearing House (ACH) payments. Credit card payments may be processed via phone by calling Kim Weeks, AR Specialist at 256-535-2013. We do not charge a fee for paying via card, but there is a 6% fee for card refunds. If you are paying via check, be sure to allow extra time for mail delivery.

The Huntsville/Madison County Chamber greatly appreciates your support and engagement!