LG Electronics USA wins #1 rating in overall customer satisfaction, a source of pride for Huntsville service team

The team at LG Electronics Alabama, Inc. in Huntsville. Employees here handle customer service calls and repair orders for LG throughout the North American market.

 

(HUNTSVILLE, Alabama- October 10, 2019)– LG Electronics USA again leads the home appliance industry, earning the #1 rating in overall customer satisfaction across its home appliance portfolio that includes kitchen and laundry appliances, according to the just-released 2019 American Customer Satisfaction Index® (ACSI) ratings.

This is a badge of pride for Huntsville, which is the longtime home of LG’s U.S. customer service operations. LG Electronics Alabama, Inc., located on James Record Road, has approximately 300 employees who handle customer service issues and dispatch technicians to handle repairs for all of the North American Market. LG home appliances were rated second to none in overall product quality and value again this year.  LG took home the highest rankings in laundry for the second year in a row, and LG refrigerators also received top rankings in customer satisfaction in this year’s report.

LG Electronics Alabama, Inc. is located on James Record Road in Huntsville.

“Superior customer service is foundational at LG, driven by our expert service and parts team in Huntsville. And as the most-awarded home appliance brand in customer satisfaction and product quality, LG delivers laundry and kitchen innovations that U.S. consumers can rely on to make life easier,” said David VanderWaal, senior vice president of marketing, LG Electronics USA.

The ACSI provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure. For over two decades, the ACSI has used its science-based, proprietary methodology to analyze customer satisfaction for 10 economic sectors and 46 key industries that together represent a broad swath of the national economy. The only national cross-industry measure of customer satisfaction in the United States, the ACSI measures the satisfaction of U.S. household consumers with the quality of products and services offered by both foreign and domestic firms with significant U.S. market share.

LG’s top rankings from the ACSI come on the heels of another key accomplishment for LG Alabama and the company overall: LG Electronics USA earned more J.D. Power customer satisfaction awards for kitchen appliances than any other manufacturer three years in a row. In the 2019 J.D. Power rankings, LG ranks highest in customer satisfaction with dishwashers, French-door refrigerators, side-by-side refrigerators and top-mount freezers, two-door refrigerators. The comprehensive J.D. Power 2019 Kitchen Appliance Satisfaction Study shows that LG refrigerators achieve the highest score in the following factors:performance and reliability, features, styling and appearance, and warranty.

LG home appliances have earned 29 J.D. Power awards since 2006. In addition, the majority of LG home appliances are ENERGY STAR® certified, meaning they deliver energy efficiency without sacrificing performance or style. Shop LG home appliances with confidence at www.LG.com/us.

About LG Electronics USA

LG Alabama is part of LG Electronics USA, Inc., based in Englewood Cliffs, N.J., the North American subsidiary of LG Electronics, Inc., a $54 billion global force and technology leader in home appliances, consumer electronics and mobile communications. LG Electronics sells a range of stylish and innovative home appliances, home entertainment products, mobile phones, commercial displays, air conditioning systems and solar energy solutions in the United States, all under LG’s “Life’s Good” marketing theme. LG is a 2019 ENERGY STAR Partner of the Year-Sustained Excellence. For more news and information on LG Electronics, please visit www.LG.com.