Learn the simple but powerful strategies you need to solve your worst workplace problems, energize your people and
“Be the Manager Other Managers Envy and Bosses Can’t Wait to Reward”
while attending “How to Supervise People and Lead a Team”
Dear Huntsville/Madison County Chamber Member:
You know who I’m talking about.
She’s the one who turns other managers green with envy the one they’re talking about when they say things like:
- “Hey, if my team were like his, I could work wonders too.”
- “Of course she always meets deadlines. HER people actually care about results.”
- “I don’t get it. I’ve got a bunch of difficult people and he doesn’t have a single one.”
- “It’s not fair. Her team never makes her look bad.”
So how do they do it?
Sheer good luck? Not likely.
Exceptional talent? Not always.
Nope.
What sets these “Superstar” managers apart is a couple of absolutely essential things:
- They’ve learned how to turn EVERY employee into an asset (even the difficult ones) , and
- They’ve learned how to turn ALL their people into an enthusiastic, committed, well-led team
This is why the Huntsville/Madison County Chamber is bringing Glenn Shepard, America’s #1 management trainer, to Huntsville for a SHRM and HRCI accredited one-day-only management workshop.
Dear Glenn,
I was starting to see a real rut come over my staff of five. No matter what I tried, I could not motivate them to display more interest and enthusiasm with the general public that we serve. I could see that they were just going thru the motions.
Then I passed out your column on “Your Raise Will Become Effective When You Become More Effective”. I wanted to make the point that every customer they assist is an opportunity to stand out and be noticed by that customer, the boss, and THEMSELVES. That every organization is seeking star performers that go the extra mile and in harder times, companies can’t afford to keep the employees that only ‘meet expectations’.
Thanks to you, NOW they get it!
Eliza Valle, Manager
Taxpayer Assistance Dept.
San Benito, TX
If THEY Can Do it, So Can YOU
Look, every manager gets stuck with difficult employees from time to time – employees who gossip, cry at the drop of a hat, bring personal problems to work, challenge authority, miss deadlines and generally make life a burden.
The best managers, though, have discovered how to deal with problems like that without missing a beat. And now you can, too, during a short, intensive and (amazingly enough) enjoyable seminar that will show you how to effortlessly:
- defuse tension,
- derail toxic behavior and
- defang even the most malicious employees.So you can manage those difficult people effectively, bring them solidly into the team and get them producing the way they should be.
Dear Glenn,
I found you at a turning point in my life. I am the General Manager of a Holiday Inn Express (for the past 12 years at the same property) and like all managers, have all the problems that go along with the job. I not only deal with my staff but also have the pleasure of dealing with the public.
At one point and time I wondered if this was actually what I wanted to do with my life. I loved my job, but I was letting my staff walk all over me. There was little respect, and I knew I had done it to myself.
Then I found you and have gotten my life back. My staff now has respect for me, and my family is happier because I’m not as stressed as I was.
As with any job, you will have your good days as well as the bad. You have helped make my bad days better. I have used what you taught me to deal with various situations with the staff, and have caught myself dealing with problem customers with grace also.Rhonda Blankenship, GM
Holiday Inn Express
West Plains, MO
When I say this will change your life, I mean it literally. This seminar will help you:
1. Become the manager companies reward with more promotions and raises
2. Unleash the leader inside you so that you can move from Management to Leadership, and climb the ladder of success as far as your personal ambition will take you
Dear Glenn,
I got the restaurant manager position. I said what you told me to say. Once I said that, the interviewer said “I don’t need to ask you any more questions. You’ve got the job.” Excellent !
The pay raise is awesome – $10,000.00! Thank you again for everything.Heather Lee
Cedar Rapids Marriott
Cedar Rapids, IA
Dear Glenn,
Thanks to your seminar, I led my team and increased sales 25% this past year.
As an employee for 18 years I had no management skills. When I purchased the company I had worked for, I treaded water for 6 years.
Now in my 7th year with a dose of your teaching, I am proof that anyone who uses your guidance can be a more successful manager.
In short, increasing management skills = increased sales = more money for you. And everyone can use a little bit more money. Thanks Glenn!Alex Kucera
Broome Steam Carpet Cleaning
Vestal, NY
Make Yourself a Hero
(and Have a Ball Doing it)
Believe it or not, managing effectively can be a blast.
To make it fun, though, YOU have to be in control – ready to pounce on problems before they take hold and empowered with the skills to lead people to success.
Skills like the ones Glenn teaches in this seminar, including:
- How to keep employees from challenging you with “5 Magic Words” that are perfectly polite but AMAZINGLY powerful
- A guaranteed way to SLASH turnover
- The one strategy you MUST know to fix bad attitudes. (Use it and watch problem employees turn into stars).
- 2 simple things that actually motivate people more than money. A plus under any circumstances but a HUGE blessing if your company or organization is on a tight budget.
- A quick and easy action you can take to stop gossip.
- How to fire without fear – because you know what you’re doing is not only necessary but totally and completely legal. (Even Glenn’s strategies can’t fix every situation. There ARE times when you need to fire people before they set you up for a lawsuit — or worse.)
- How to recognize the line between helping employees and enabling them — and keep from crossing it. (If kindness comes naturally to you, you need this information NOW.)
Dear Glenn,
The most empowering statement I learned in your seminar and have practiced repeatedly is your “5 Magic Words”.
It has taken some by surprise and has made the culprit have to dig deep to explain their words or actions. This phrase, when stated unemotionally but firmly, can turn almost any situation around.
Thank you for a simple but powerful statement which yields incredible results!Mary K. McReynolds, Area Manager
Burger King
Kingsport, TN
Dear Glenn,
In an industry where 200% turnover of hourly employees is considered excellent, and 125% turnover of managers is average, ours has been 185% for hourly and 50% for managers for the past three years thanks to you.
Ken and Shelly Clark
Subway
Horseheads, NY
And that’s just for starters.
You’ll also learn how to deal with tattletales, whiners, hypochondriacs (and others who think having a hangover entitles them to sick leave), folks who throw temper tantrums, bosses who don’t back you up and lots more.
Dear Glenn,
I’m the assistant director at a nursery school and have 12 female employees. We had lots of problems with gossip.
After your seminar, I used your technique and it all stopped right away.
I also have used your Warning System several times and let me tell you it has also helped with the disrespect and people just plain not doing their jobs.
THANKS!!Brenda Arnold
Children’s Place Nursery School
Rochester, MN
Real World Solutions
In short, this program is packed with the real world strategies you need to improve your skills, build a happier, more productive workplace and impress the socks off your superiors.
Dear Glenn,
I have used your “Anger Curve” on more occasions than I can count -at work, and at home. The concept is critical when we are working with the wide range of people we deal with. From the Incarcerated to the General Public, from Co-Workers to other agencies, from Employees to Supervisors; your chart helps to remember that emotions play a critical role in our reactions to a particular situation. Acting at the wrong time helps no one, and often times creates more problems. Thank you for the training and use of your information.
Jason Jost, Jail Administrator
Manitowoc County Sheriff’s Office
Manitowoc, WI
So how does he cram it all into just one day?
Experience counts – and Glenn has coached literally thousands of managers over the years. He knows what strategies have allowed them to dramatically increase their income, status and personal satisfaction, while reducing their stress level and workload.
And those are exactly the strategies he’ll lay out for you – simply, clearly and with YOUR needs in mind.
Dear Glenn,
Last year I sent out 152 W-2’s. I was given a goal this year to have fewer than 100. Mind you I manage a restaurant where 80% of our employees are teenagers, so maintaining staff is difficult.
With your guidance, I had only 92 W-2’s this year, with 50 of them still employed. THANKS GLENN!Melissa Hale, GM
Ponderosa Steakhouse
Benton, KY
Learn to LEAD
But managing effectively is only part of the story.
Because the top managers don’t just manage, they LEAD their teams to success.
According to Dwight D. Eisenhower, 34th President of the United States, that means they’re skilled in
“The art of getting someone else to do something you want done, because they want to do it.”
Think about that for a moment.
Any good manager can get people to give 100% – after all, if they don’t, you can fire them.
But getting them to give 110% (or more) every day takes something more. It takes the ability to motivate people, excite them and get them to commit to you in short, it takes leadership.
As part of this seminar, Glenn will let you in on the key principles those “star” managers use every day – and show you how to unlock your true leadership potential by using them yourself.
Dear Glenn,
One of the most helpful things I learned from your seminar was that when one of my team members tell me they’re finished with a task, I ask them “Is this the best you can do?”. I generally get the best out of them.
We have our days still, but it’s getting better all of the time. I would come to another of your seminars in the future. There is a lot of good information that you had.
Jessica Giese, Manager
Pet Adoption and Animal Services
Harker Heights, TX
Dear Glenn,
Since taking your course I have hung your Rules of Work in my office. I manage 5 employees and refer to Rule #1 frequently. Production has increased and work ethics has changed dramatically. I also use it to remind myself. Thank You!
Mike Fry, Garage Manager
Dot Transportation, Inc.
Dyersburg, TN
Get to Great Faster With Three Big Bonuses
To speed your trip from where you are today to where you want to be, Glenn has also included three important bonus modules in his presentation – information that will solve some of your biggest problems and earn you a reputation for exceptional performance
Bonus #1: Starting With the Best People
In this section, Glenn will give you the tools you need to find and hire the very best employees. These are the strategies the big headhunters don’t want you to know – roadmaps to where the bright, motivated people you need are hiding.
You’ll learn:
- How to find people who truly WANT to work (as opposed to the all-too-plentiful folks who just want a paycheck.)
- How to spot red flags on job applications virtually instantly – the kind of signals that fairly scream “don’t waste your time interviewing this one.”
- Hiring techniques that absolutely slash turnover – letting you avoid unnecessary recruitment and training that costs money and makes you look bad.
- The single MOST powerful, MOST revealing interview question you could ever ask. (Use this when you really need to know what kind of person you’re talking to.)
- A special “Truth Serum” that will give you the power to tell when people are lying.
Dear Glenn,
I appreciated your information on the differences between generations. Your comments about “Helicopter Moms” and what they are doing to kids today has become very relevant in dealing with the younger potential employees.
You also helped me recognize and acknowledge my personal biases. I observed that I was hiring an older workforce because they offered what I thought I needed and this was causing me to leave the 18 to 30 year olds out because they interview so badly. I am adapting my approach so that my biases are less of an impact.
This has not improved the work they do, but I know better how to motivate and attack the training. Thank You.
Joe Hines, Utility Superintendent
City of Harker Heights
Harker Heights, TX
Bonus #2: Managing Generation Y
They were raised in a world where gratification was instant, rules and dress codes nonexistent and everyone got a trophy just for showing up.
Manage them right and they’ll bring creativity and enthusiasm to your team.
Ignore the important ways they differ from Boomer and Gen X workers and they’ll leave you at a moment’s notice.
Dear Glenn,
In the past 3 years, I’ve had a complete turnover every 6 months, which has been hard on business. This last time I hired two young men in the 25 year old group, and always very unsuccessful in the past.
Since your very positive input on how these guys think, work and are communicated with, I have the best staff I’ve had in years. I have always been a huge fan of Zig Zigler and you do as good a job and maybe BETTER from a manager/owner’s perspective.
Ken McCartney, President
Ingrams Flooring
Amarillo, TX
Dear Glenn,
After your seminar, I have been able to understand the Millennials that I see as clients, as well as my millennial employees, much better.
Being a 60 year old Baby Boomer who believes that hard work can’t be replaced by anything, you were able to convince me that the only solution wasn’t a LOBOTOMY (for them or me) to have a happy productive work place.
Generational work places seem to be one of the biggest obstacles to overcome to have consistency, excellent customer service, and more than adequate employee-to-employee as well as employee-to-client communication. Thank You.
Mark C. Brown, DVM
Central Animal Hospital
St. Petersburg, FL
Dear Glenn,
I am a supervisor at a bank and I have a diverse group of female employees. I really enjoyed and learned a lot from the 2 seminars I have attended. The most beneficial nugget is when you described the different generations and how they feel and think.
It has helped me immensely and I frequently ask myself, “What would Glenn do in this situation?” More often than not, you get it right!
So thank you sir for sharing your knowledge and making us willing learners, even if we didn’t intend to be.Kris Hill, Supervisor
First Bank
Burkburnett, TX
Bonus #3: Delegating Your Way to Success
Inspiring your team doesn’t count for much if you don’t actually let them DO WHAT NEEDS TO BE DONE.
In this section, Glenn will show you:
- Why doing it yourself only looks easier.
- How to “back brief” so effectively your employees always know exactly what’s expected of them.
- A strategy for setting deadlines that absolutely assures the job gets done on time.
- Why “Planning for Failure” is the best way to avoid it.
Dear Glenn,
My “introduction” to you was at your seminar in Scranton. I found myself in a room with HR people and managers from corporations MUCH larger than mine.
There I was thinking, “What is the owner of a farm market doing in this room?” I felt out of place and was sure I “didn’t belong”.But I found a seat at a table and proceeded to “soak in” all that you had to say. Even someone with my limited background could understand and feel empowered by what you had to say. I came out feeling like I FINALLY had an idea of how to go about doing some of the things I should have been doing all along.
With no business background, I feel as though I have floundered around trying to make a go of a business that started with 1 part-time employee along with my husband and I, and now has grown to include up to 30.
I have spent countless hours in conferences, at seminars, reading books, etc., but your seminar was the best business education I have received.
Thank you for helping this small-business person gain the confidence needed to make this a viable operation, and for relating to us in the small business world as well as in the corporate world.
Robin Peregrim
Miller’s Orchards Farm Market
Clarks Summit, PA
Why THIS Seminar?
Glenn’s Experience and Your Convenience
You want to lead, make a difference and, quite frankly, be a star. So you’re more than ready to learn the most successful management strategies on the planet.
But where? And from whom?
I suggest the seminar the Huntsville/Madison County Chamber of Commerce is holding is your very best choice.
Not only has Glenn Shepard walked a ton of miles in your shoes as a business owner with plenty of people to manage, he’s also the best-selling author of four books on management.
What’s more, managers in 17 countries look forward eagerly to his weekly management newsletter, and literally thousands of managers say the skills he taught them have made them – and their organizations – happier and more productive.
So when I say Glenn’s experienced, I mean it – and we’re willing to back up that claim with this rock-solid GUARANTEE:
If you don’t see a measurable improvement in your employees, and in your leadership skills, within 30 days, you’ll receive a prompt and courteous 100% refund. And you can keep the Rules of Work poster as our Thank You for attending.
Plus, we’re bringing all that experience right to Huntsville – so you can be stingy with your company’s budget and your own valuable time – because this seminar takes only one day and costs just $247 ($197 for chamber members).
Accreditation
This course is accredited by the Society for Human Resource Management for 5.5 Professional Development Credits. It is also approved for 5.5 credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute.
You will receive a color Certificate of Completion with the course number and certification seal on it – ideal for framing – and a good thing to add to your resume.
Act Fast, Get More
That strikes me as a pretty fair deal – but we’ll go one step further.
Knowing promptly how many people will be at a seminar makes it easier for our staff to assure everyone’s comfort. SO… If you’re one of the first 100 people to sign up, you’ll get an autographed copy of Glenn’s “Rules of Work”.
So there you have it – the strategies and tools you need to take charge, make things happen and become the kind of manager people admire, consult and, yes, envy.
All right here in Huntsville at a price you can afford.
Plus a fun gift if you act fast.
P.S. Glenn’s private clients pay $500 per hour to consult with him, so this seminar is one heck of a bargain. As an engineer in Oklahoma City put it, “This is the GOLD STANDARD by which we judge all other management training.”
P.P.S. If you’re serious about moving from Management to Leadership, YOU NEED TO ATTEND THIS PROGRAM. It will show you how to build and lead a team that gets things done, impresses the higher ups, and helps you become the best you can be — so that you can better provide for your family, and create more job security for yourself.
P.P.P.S. Glenn lives in Nashville, Tennessee, and only comes to town every two years. This will be his first live appearance here and he won’t be back until 2021, so don’t miss this rare chance to see a management legend. This program has sold out from New York to California, and we expect a full house here.
Dear Glenn,
Since I attended your seminar, I have begun to set more boundaries and have seen in the last few weeks a change in them for the better. Your “5 Magic Words” have helped so much – giving me a different way to approach an issue. Thanks for a breath of fresh air and not a bunch of bull.
Jasen Combs
Muncie Power Products, Inc.
Muncie, IN
Dear Glenn,
The thing that has helped me most has to do with the confrontation of difficult individuals by simply using the “5 Magic Words” you taught us.
I’m a pastor and 99% of the time all is well. But on occasion I need clarification, and you helped me see that it was well within the scope of my position and power to ask for meaning from mystic musings woven into seemingly innocent conversation. It has been a real eye-opener.Stefan Eubanks, Pastor
Calvary Baptist Church
Batesville, AR
Dear Glenn,
I originally went to your seminar as a last minute add-on. Since that time, I’ve attended a couple of seminars by ‘nationally known providers” of management training where I was subjected to patronizing catchphrases that left me looking at my watch.
Your seminar is now the gold standard by which we judge all other management training. Nothing else has even come close.
It’s immediately useful, applicable, important information. And because of it, I now have a true A-team group that makes coming to work every day enjoyable again.
Milton L. Campbell
Oklahoma Department of Environmental Quality
Oklahoma City, OK
Dear Glenn,
We have quite a few younger supervisors, and were having a hard time getting them to understand the reasons for documenting and addressing THINGS.
We sent 10 of our supervisors to your seminar and they came back telling us what needed to be put in place.
You got through to them in one day what we had spent many hours going over with little effect!
Terry Schramm, PHR
CIGNYS
Saginaw, MI
Dear Glenn,
Seminary did little to prepare me for people management. Their focus is preparing pastors on Bible knowledge and presentation.
Your seminar was a great boost in helping do what pastors do a lot of, actually dealing with people, both staff and volunteers.
Andy Hostetler, Pastor
Discovery Church
Cibolo, TX
Dear Glenn,
Before attending your seminar, I was at the end of my rope dealing with office problems on what seemed like a daily basis.
After, I had a whole new outlook on how I handled office situations. I used two of your methods the very next day!
Today our office is back on track and my stress level has been greatly reduced.
Julie Watkins
McDaniel Family Eye Care
Shelbyville, IN
Dear Glenn,
I own a small solid waste removal business. A few years ago I was frustrated with employee turnover. About that time I received an advertisement that you would be in my area and I went to our seminar.
I applied your principles and my turnover rate has dramatically decreased.
Tony Lee
Lee’s Trash Service
Russellville, AR
Dear Glenn,
Using your techniques, we’re now solving personnel problems without grievance and mediation procedures. Utilizing one tip obtained from your seminar, we solved three personnel problems. Great tip!
Linda Prater
Cherokee County Schools
Centre, AL
Dear Glenn,
I got two autographed copies of your Rules of Work poster and gave one to my daughter to hang in her office. I have adopted your Rules of Work because I’m sick and tired of this “Sense of Entitlement”. Keep up the good work!
Captain Steve Gilbert
Bedford Police Department
Bedford, IN
Dear Glenn,
Your program is totally responsible for turning our office around. It’s like a different place now.
Ginger Bogle
Community Hospices of America
Joplin, MO
Dear Glenn,
I was new to management when I attended your seminar. Since then I’ve applied what you taught, and, boy, have things improved! I’m able to identify problem employees and take the necessary action. My life at the office has improved exponentially.
Chris Bowman
Operations Supervisor
Allied Waste Services of Dexter
Dexter, MO
Dear Glenn,
I’ve used your whole course at some point. You opened my eyes to new ways to enforce the stops and to build a team. I would highly recommend your seminar to anyone in a leadership role.
Kevin T. Beach
Goodyear
Binghamton, NY
Dear Glenn,
I had recently been promoted to office manager and had no idea what I was doing; no management experience at all.
Two weeks later I took your seminar and boy did I learn a lot! You take a no-nonsense, practical, common-sense approach on how to deal with people.
After doing this for a couple of years now, I have realized that employers have become so afraid of reproach from employees that we basically just let them ‘rule the roost’ instead of taking control of our workplace.I have learned to keep issues from disrupting the whole office by using your techniques. What else can I say; you’re the only reason I am still managing today.
Nora Gilgallon, Office Manager
Tennessee Ophthalmology Consultants
Brentwood, TN
Dear Glenn,
I’ve gone to many seminars. But in my 35+ years in banking, yours taught me more than I learned in the past. I only wish all of my managers could have attended.
Dyan Harden
Texas First Bank
Galveston, TX
Dear Glenn,
Since attending your seminar, I’ve changed my whole approach to hiring & firing. In short, I’ve grown a backbone.
In my office hangs one of your quotes that I find so informative & entertaining: “Don’t marry someone you intend to change, or hire people you intend to fix.” I get so many comments on it.
My company is currently upgrading our evaluation process due to your views on that process.
Thank you for making me a better, more decisive owner & making our organization stronger.
Finis E. Kelso, Owner
Taco Bell of West Plains
West Plains, MO
Dear Glenn,
A couple of years ago I was going through a rough time with one of my employees who wanted to partner with me, only to find out later that she was trying to take over my company.
Thanks to the great advice I got from you, I did not partner with her and that literally saved my company! I will be forever grateful for the sound advice I received from you.
Wendy Stafford
Flight Attendant Express, LLC
Orlando, FL
Dear Glenn,
You helped me get back to being a leader, not a baby-sitter.
Douglas LaRue
Circle Auto Parts
Midland, MI
Dear Glenn,
I am a fairly new director of a psychiatric department. After attending your seminar at the University of Pittsburgh, I have saved a lot of time answering questions presented by staff that I now see are inappropriate and am now able to respond as such.
This not only saves time, but helps to show I am in ‘control’ and provides more respect on both ends – myself and staff.
Jackie Shine-Dixon
Bradford Recovery Systems
Bradford, PA
Dear Glenn,
My supervisor and I took your seminar and I can’t explain how much it has helped both of us grow as strong, confident bosses. I’ve used your name and examples on a weekly basis since completing your course.
Whenever my supervisor is in doubt, I always ask her ‘What did Glenn say to do about the situation?
Before, I was starting to hate being the owner of a business. Now I still have my days, but you helped me realize that I am the BOSS, and I am the one in control.
Kelly Glazner, Owner
Kelly’s Housewares, Inc.
Augusta, GA
Dear Glenn,
I attended your seminar at Saginaw Valley State University. Since applying your techniques, I’ve improved my employee satisfaction scores by 10%, and eliminated a lot of discontent among the whole group.
Kris Iseler
Quest Diagnostics
Saginaw, MI
Dear Glenn,
You have the perfect mix of ethics and leadership. Your Dr. Phil style of management has gotten inside my psyche, and I’m a much more confident – and happier – person now.
Thanks to you, I enjoy my job again and don’t feel defeated and overwhelmed. My only regret is that I didn’t find you 5 years ago.
Theresa Hunsicker
Cornerstone Child Development
Bossier City, LA
Dear Glenn,
After attending a program you presented at our state association, I instituted the concepts learned from you.
The result was that we won Indiana Chamber of the Year due to a tremendous infusion of employee buy-in to our mission and culture.
It all comes down to treating staff as professional colleagues. Thanks so much for your guidance.
Rex G. Richards, CCE
President/CEO
Valparaiso Chamber of Commerce
Valparaiso, IN
Dear Glenn,
Your seminar gave me the confidence to say the things that I personally have believed for years! I have “Glenn’s Rules of Work” in my office and I have pointed to it on more than one occasion to validate my point.
I had the opportunity to use your “5 Magic Words” with a co-worker about an inappropriate comment he made. He has not had that attitude in my presence again. Thank you!
Christy Powell
J J Ferguson Sand & Gravel
Greenwood, MS
Dear Glenn,
I am very new to management, in a small company where there is little training. I know the industry well and feel I am very capable of being a good leader for this team. The first thing I did was put your “Rules of Work” poster up in my office. Everyone was in agreement of the points but I failed to see any change in them.
Very soon after I completed our operator’s manual and had a staff meeting. I laid out all of my expectations and company requirements. I made it clear that we want to have a comfortable work environment but certain behaviors will not be tolerated. “Firm, Fair & Consistent.” I learned that from you.
I have an employee that feels a sense of entitlement. Like, they are so needed by the company that we can’t fire them. This is untrue. They hold a position that is difficult to fill with a replacement, but they are not above the law in my eyes.
I am currently using your skills about documentation and recording bad behavior and attendance. Thank you for your time. I hope you are able to come back another time and I can see you again.
Shari McClearn
Safeco Alarms
Kingston, NY
Dear Glenn,
I found your seminar very helpful. I have gotten a promotion since then and feel like a lot of what you teach has been a part of that.
Jim Reda
Keystone-Millwork
Bryan, TX
Dear Glenn,
I had a chance to attend one of your seminars 2 years ago. Even though I don’t manage people, I am part of the Leadership Team in our organization.
Your insights and perspectives have been valuable to my success in dealing with different management styles I have experienced since that time.
I also gained respect for my colleagues.
Jim Anderson
Environmental Engineer
Rapid City, SD
Dear Glenn,
You are a breath of fresh air in an otherwise-stagnant fog of dated ideas and failed buzzwords. I revel in your content, both for fresh ideas and validation of existing practices that have helped me survive 38 years in the automotive parts-manufacturing business.
Where so many look for the fast answer, your reliance on sound biblical principles backed by clear logic devoid of “opinion” keeps me coming back for more!
I use the ideas and concepts on a daily basis to improve the morale of my teams and promote self-analysis and introspection.Thank you!!!
David K. Smith
Director, Environmental, Quality, Safety Systems
TransForm Automotive L.L.C.
Sterling Heights, MI
Dear Glenn,
I am the City Manager over many people I worked under and beside for the last 15 years. Sometimes it is a challenge for a team of employees to make such a transition and know how to handle themselves in different roles.
When a Department Head may have once been able to give me directives, now they must take directives from me. Where once a co-worker who loved to argue always took the opportunity to debate every little detail, now that same employee can contribute to the conversation but must understand when the debate is over, and my “say” prevails. Those transitions can be difficult and can sometimes cause bitterness and retaliation.
Your seminar gave me clever tools to communicate effectively in a way that clearly reminds us who is at the top of the decision making hierarchy — without adding to the tug-of-war.
I can’t tell you how many times I have used your “5 Magic Words”.
Fortunately, I had all my Department Heads attend your seminar with me and now when they hear me use that expression, they are taken back to your seminar when we learned that is a way to say “Watch It”, which makes it even more effective.
Sylvia Redic, City Manager
City of Morrow
Morrow, GA
Dear Glenn,
I use the principles from your seminar in my daily work. Also, my wife is the executive director at a nonprofit Domestic Violence center leading people and motivating & consoling victims. We regularly reference many topics covered in your seminar. I’ve personally attended three and she has attended one. “Glenn’s Rules of work” hangs right behind my chair in my office in direct view of anybody that sits at the front of my desk.
The instance that sticks out the most was dealing with a difficult employee’s evaluation. This is “that” employee whose evaluation date you remember clearer than your own Mother’s Birthday, Your own Wedding Anniversary date, or Your own Social Security number often prepping months before the eval is due to make sure the wording is flawless enough to both get a point across, and attempt to motivate at the same time.
The typical evaluation for this position averages 30 minutes. This individual’s averages 2.5 hours primarily due to constantly pointing out how wonderful they are at their job, how others cannot perform duties up to their meticulous level, and pointing out every growth opportunity defined as either pointless or already accomplished by their standard.
After the evaluation was complete and the compensation information was covered, he refused to sign the evaluation because of the topics discussed. I used your method of “You don’t have to sign the evaluation if you don’t agree with it, I just need you to initial as a notice of receipt”. He did so without hesitation and never questioned it after that. This same tactic was used when getting him to sign a revised job description, without hesitation he wouldn’t sign it, but initialed it.
I can’t tell you how useful this tactic was due to the personality of the person involved, a “conspiracy theorist” to say the least, both inside and outside of work related topics.The other thing that really sticks out as a constant in my vocabulary since attending your seminars is your “5 Magic Words”. I can’t tell you how many times over the last 3 years I have used them and followed up with a conversation to correct and motivate an individual and again, had very positive results.
I have over 10 years of management experience and at times have managed over 300 people and like to think I am very skilled at what I do. Even with the experience and knowledge I have, I still find a lot of purpose in your message and love your perspective on topics that are directly relatable to situations we deal with each day.You really do make a daily impact on my job and the performance of our company. You’re helping not only me, but my employees be more valuable assets to the company we work for.
Thanks Glenn!
Alex Johnson
Machining Manager
Applied Engineering
Yankton, SD<
Dear Glenn,
When you talked about putting people on administrative leave it hit home. Specifically, you said that people shouldn’t just be sent home as if they are on vacation, but should be required to return with a written plan that specifies what THEY will do to change the situation for the better. I have had the occasion to use your advice and it proved ENORMOUSLY beneficial.
Thanks for the insight.
Elizabeth D. Evans, Ph.D.
Associate VP for Academic Affairs
Mississippi Valley State University
Itta Bena, MS<
Dear Glenn,
As a new “manager” at an Orthodontic practice, I was feeling a myriad of emotions. Confrontation is my biggest fear, and I felt that fact would affect not only my job performance but the respect of my team members. After attending one of your seminars, I learned that being FAIR and CONSISTENT is priority, which is one of my stronger traits! So, it has become my “management” philosophy and has worked well. Thank you for all you do.
Kim Scripter
Webb Orthodontics
Scottsbluff, NE
Dear Glenn,
I attended one of your seminars many years ago. Two main points have always stuck with me: First, “Firm, Fair, and Consistent” has always resonated in my management style after attending your seminar. An employee may not like a decision, but at least they can respect me for it.
Secondly, I have learned by your example that it is ok to be firm with employees, without being stubborn. It is ok to have expectations, with understanding. It is ok to err and to be approachable. In short, it is ok to be HUMAN! Thank you!
Erica Hunt, Controller
Cass City Oil & Gas Co
Cass City, MI
Dear Glenn,
I have used your advice on how to handle difficult employees several times. I see everything from the “I am sick” to the crying spells to convince me to let them off easy. I have been able to handle those situations so much more competently therefore cutting out the emotional drama that was going on daily.
Thank you so much,
Carlene
Double Kwik
London, KY
Dear Glenn,
I am a 3rd generation Tool and Die shop owner. We are not a big shop but we do provide the opportunity to 15 or so families to make a living.
I have your “Rules of Work” and also your “Rules of Customer Service” framed and posted in our lunch room for everyone to see on a daily basis. It is looking like there will be a 4th generation taking over our shop.
I will encourage them to attend your seminar as they grow into the management positions to get the no nonsense straight forward approach to managing people and customers. Your approach has served me well over the years.
Thank you very much and keep up the good work.
Eric Thum
Brinks Machine
Alma, MI
Dear Glenn,
I went to your seminar when you were not as famous! And I tell everyone I know about you and your workshops.
Your insight and common sense approach helped me through several medical offices and a contractor for the state I lived in. Your approach helped me have the added confidence it took to tackle several positions others would not take.
Keep up the great work!
MJ Blair
Savannah, GA
Dear Glenn,
I am a warehouse supervisor and I have attended two of your seminars. I have used your techniques to help motivate all of my employees and I work diligently to not be what you called a “Monkey Dump”. I also have your “Rules of Work” posted in my office as a reminder of what work is supposed to be. I have had many people come in and discuss each rule with me and even today I had someone take a picture of it to take back with them.
I am also a Christian and I am proud to see others who are proud Christians too. Too many people will bend over backwards to attempt to please everyone. A person’s true faith can’t be negotiated. Trying to please everyone will end up with everyone being unhappy!
Thanks for your words of wisdom and guidance.
Timothy Pike
Warehouse Area Lead
International Paper
Henderson, KY
Dear Glenn,
We wrote our progressive discipline procedure based on the outline I learned at your seminar in Odessa. Thanks!
Frank E. Heslin, Jr., SVP
Director of Human Resources
West Texas State Bank
Midland, TX
Dear Glenn,
I attended your seminar about 4 years ago. I was just starting out as a manager of one of the largest bakeries here in Omaha. I was struggling with the different personalities that I manage. Your seminar has really helped me to identify each personality and how to better manage them.
It has improved my skill set as a manager.
It also has taught me how to wrangle with the egos I work with to make my employees more efficient and productive. Thank You Glenn!!
Naomi Huerta
The Cake Gallery
Omaha, NE
Dear Glenn,
I first met you two years ago. I had just received a mediocre evaluation and had been told that I should consider improving my leadership abilities. I felt my supervisor was in some respects more deficient at that time than I was because she had no knowledge, skills or abilities in the field I was in, but yet she was supervising me.
But, I was determined to take steps to change the dynamics of this work relationship and maintain my professionalism. I decided that I would indulge in any opportunity possible to attend leadership training and seminars and apply what I learned. I was determined to be a better supervisor.
I must admit I signed up for the Chamber seminar not really expecting much except several hours away from work. However, you proved to be attention getting, engaging, comical, entertaining, but most of all resourceful, knowledgeable
and motivational.I left that seminar wanting to wrap you up and put you in my pocket so that on my greatest and worst days I could draw upon your wisdom. But, instead I settled for a copy of “Glenn’s Rules of Work”.
The following year the Chamber invited you back and of course I had to attend! This time I walked away motivated and with multiple copies of “Glenn’s Rules of Work” and I posted them at each location that I supervise (4).
The rules are a subtle, fun and easy way for employees to ask themselves; “do I do that?” There is always the question; “Who’s Glenn?” You are right, Glenn; Work Isn’t for Sissies!
Sometimes a supervisor can’t see the forest for the trees or becomes overwhelmed with the multiple situations that arise. You bring common sense back to supervising at any level and in any organization large or small. Thank you for sharing your expertise!
Chief Sarah Rose
Director of Campus Police and Emergency Preparedness
Walters State Community College
Morristown, TN
Dear Glenn,
Your “5 Magic Words” have stuck with me and I’ve not only used them in the office but have shared them with multiple business owners as a way to handle just such a situation.
Our attendees from your seminar continue to talk about what they learned and how they would send others from their organizations if we can lure you back.
Bob Haight, President/CEO
Cortland County Chamber of Commerce
Cortland, NY
Dear Glenn,
When an employee would come to my office screaming, cussing, or refusing to do a task asked of them by a supervisor, I used to find myself getting angry and possibly even stooping to their level by pounding my fist on my desk and screaming right back.
Since attending your seminar, now when I am in situations such as this I find myself holding up one hand and using your “5 Magic Words”. Works 90% of the time!!
Chuck Burke, President
SMI Co Pallets & Sawmill
Cresco, IA
Dear Glenn,
One of the best pieces of advice from your seminar was “Always Be Interviewing” when meeting people anywhere I go. This has been quite helpful when we needed to add employees.
We now have the best staff ever! Thank you for your motivation!!!
Connie Chandler
Minuteman Press
Humble, TX
Dear Glenn,
I manage a 30 employee plant in a rural area and have been using your technique for 2 years now. I’m proud to say that the last 2 years have been the best of my career.
We actually made it 13 consecutive months without terminating or have anyone quit which is a record for us.
With your help we have now become the employer of choice in this area, and the safest, most efficient plant in our company. Thanks!
Randy Jameson
Adorn LLC
Elkhart, IN
Dear Glenn,
Glenn, you helped me take the power back! My employees had me tied around their little fingers. I’m ready to be more assertive.
Camden Blumenschein
Dunkin Donuts
Stow, OH
Dear Glenn,
In over 30 years in management and 20 years in the Navy, Glenn taught me better than any other.
David Boss
Northeast Iowa Community Action Corporation
Decorah, IA