MAD Security is delighted to announce the promotion of Nicole Roberts to Client Success Specialist following outstanding performance and success in her previous role as Operations Specialist.

In her new role as Client Success Specialist, Nicole will lead and track key metrics, providing vital information to Operations leadership to support data-driven decision making. This position offers her a unique opportunity to shape our operations strategy, drive effective operations technology utilization, and ensure the seamless execution of MAD Security’s business processes.

Nicole’s background in IT inventory management and project management, combined with her educational achievements in Cybersecurity Technology and Criminal Justice, make her exceptionally well-suited for this role. Her proactive approach, problem-solving skills, and attention to detail have consistently driven success and efficiency in her previous roles. In addition to her professional accomplishments, Nicole is deeply involved in the community, volunteering extensively within the military community and advocating for special needs children.

Please join MAD Security in congratulating Nicole Roberts on her well-deserved promotion. Her expertise and dedication will continue to be invaluable assets to the company as it strives for excellence and growth.